You don't need a 400-page textbook full of corporate jargon to pass the new ITIL 5 Foundation exam. You need a friendly guide that actually explains things.
The brand-new ITIL 5 Foundation certification launched in February 2026, and it's the most significant update to the IT service management framework in years. AI is now baked into the curriculum. The lifecycle has grown from five stages to eight. Whole new chapters on digital products and AI governance sit alongside the classics like incident, problem, and change. If you're staring at the syllabus wondering where to start, this book is for you.
Written by Anthony Biggs in the friendly, plain-English voice that's become his signature, this is a complete study companion for the 2026 ITIL Foundation exam. Every concept is unpacked with everyday analogies, every term is defined the first time you meet it, and every chapter ends with a clear recap so you actually retain what you've read.
Inside this book, you'll learn how to:
• Understand the Service Value System, the Four Dimensions, and the Seven Guiding Principles without memorising textbook definitions
• Walk through the full eight-step digital product and service lifecycle with real-world examples
• Tell the difference between incident, problem, service request, and change enablement (the traps examiners love)
• Apply AI in IT service management responsibly, with the governance guardrails ITIL 5 expects
• Recognise and avoid the ten classic exam traps that catch out first-time candidates
• Use proven memory tricks for the principles, dimensions, and 34 management practices
• Follow a tested two-week study plan that takes you from page one to exam-ready
You'll also get a full Glossary, a Quick Reference appendix you can revise from on the morning of your exam, and a warm pep talk to get you across the finish line. Whether you're new to IT service management or upgrading from ITIL 4, this book gives you a clear, friendly path from "I have no idea where to start" to "I've got this."
Open the sample to start reading.
